Siebel Banking Contact Center

Oracle's Siebel Banking Contact Center transforms a bank's call center into an integral part of its total sales, marketing and service delivery strategy. The application enables agents to seamlessly handle service, support, and sales interactions across all communication channels. As a result, banks can reduce costs while enhancing service delivery.

Deliver Intelligent Customer Service
Oracle's Siebel Banking Contact Center helps deliver intelligent customer service that helps your bank to stand out from competitors. Equipped with Siebel Banking Contact Center, your call center agents can:

• Provide first call resolution and sophisticated service request routing
• Quickly resolve service issues
• Seamlessly transfer service requests to another call center representative or operations expert

Siebel Banking Contact Center also delivers unprecedented flexibility-with deployment options that include on-premise, on-demand, and 'hybrid' solutions that enable banking organization to rapidly adapt to changing customer and business needs.

• 360-degree view of the customer relationship enables more relevant and targeted sales offers and improved customer experiences
• Computer Telephony Integration (CTI) identifies customers before conversations begin and provides instant customer record screens to agents
• Customer Dashboard presents comprehensive views of critical customer information
• Contact Management provides complete histories of all customer interactions
• Household Management provides complete profiles of economically affiliated individuals
• Contextual Search retrieves information from anywhere in the application
• Workflow Management routes and tracks tasks throughout their life cycles
• Integrated Email Management automatically responds to customer emails without agent intervention
• Contact Center and Service Analytics provide pre-built dashboards and ad hoc analysis that are personalized, relevant, and easy to use